Innovation Name: AGL Smart Home Voice Assistant
Awards: 3rd Most Innovative Agriculture, Mining & Utilities Company
The AGL Voice Assistant is an Australian first tool that offers AGL customers using Alexa or Google enabled devices, access to the most common customer self-service energy account management features in addition to information around reducing and saving energy usage and costs. The AGL Voice Assistant was also used to enable customers to enroll in the AGL COVID financial hardship program.
Since launching, the AGL Voice Assistant has been invoked over 31,000 times by over 7,000 and customers with daily continued growth. connections across 350 companies, including an estimated 14% of the workers in the Australian energy & resources sector using the digital work passport.