Claim Central Consolidated
2020 Innovation Name: Virtual Inspections as a Service (VIaaS)
Awards: 7th Most Innovative Banking, Superannuation and Financial Services Company
Virtual Inspections as a Service (VIaaS) digitally connects assessors directly with policyholders to inspect and assess their claims, using a live video streaming and collaboration platform (LiveLogik), saving the significant time and effort involved with onsite visits. VIaaS meets every insurer’s need to ensure the safety of all stakeholders during and after the COVID-19 pandemic by removing the need for physical site attendance.
LiveLogik has been used on over 150,000 jobs globally in a variety of industries including insurance, construction, engineering, property management and manufacturing. It is currently used in Europe, North America, Asia, Oceania and Africa. It has led to a 62% reduction in average assessment time from 22.45 days to 8.56 days.