Flight Centre Travel Group
2019 Innovation Name: Savi Online Booking Tool
Awards: 8th Most Innovative Professional Services Company
Savi is an exclusive online booking tool which has been developed by FCTG in conjunction with the company’s technology partner, Serko. It is available exclusively for corporate customers of FCTG and includes rich content, unique user modules and exclusive functionality that can’t be found elsewhere in the market. Savi’s exclusive functionality includes:
• Savi Credits- which is a market-leading tickets on hold functionality. This module ensures air tickets on hold are flagged for usage to appropriate users based on past traveller or Travel Booker behaviour. Savi Credits will ensure that businesses never lose credits.
• Exclusive persona driven modules including Savi Select for Travel Bookers which includes functionality that streamlines travel requests, quotes and interactions between Travel Bookers and their travellers.
• Savi Voice is a specially designed module that gathers information via a two-way interaction between Savi and the user via a ‘crowdsourcing’ technique.
• The combination of the Savi Select, Savi Credits and Savi Voice modules will help businesses and travellers make smarter decisions and maximise their travel savings.
• Savi uses AI and machine learning to dramatically reduce booking times. The machine learning draws on the combined volume of transactions made by not only the customer but also FCTG as a group.