2020 Innovation Name: Household Capital Customer Experience (Cx) Software
Awards: 5th Most Innovative Banking, Superannuation and Financial Services Company
Household uses specialist software to help show older Australians how much wealth they have saved in their superannuation, pension as well as the savings they have made in their family home. The outcome of the software use is personalised, responsible use of home equity savings, radically lower cost finance, increased confidence in the future and a profound improvement in long-term retirement outcomes.
The approach can double the amount of available superannuation savings for the median retiree, and since launch it has delivered tens of millions of dollars in credit to clients.