TSA Group
Winning Year(s): 2020
Industry: Professional Services
2020 Innovation Name: Next Generation Customer Experience (CX) Platform
Awards: 3rd Most Innovative Professional Services Company
Employees: 500+
The Next Generation Customer Experience (CX) Platform is a modern, cloud based and flexible contact centre technology that replaces dated telemarketing technology. The next generation inbound voice and messaging solutions ensures engagement with customers is improved through proactive interactions like SMS and provides an opportunity to indicate communication preferences while ensuring quick connection to someone who can effectively assist their query.
Over the past six months, there have been over 365,000 interactions using the platform with leading Australian brands, including a Telstra, JB Hifi, G8 Childcare and Pioneer Credit.