Westpac Banking Corporation
2020 Innovation Name: Wendy – Westpac’s First Digital Job Coach
Awards: 8th Most Innovative Banking, Superannuation and Financial Services Company
Wendy provides teenagers with helpful and accessible information about finding and starting their first job – from understanding the difference between a CV and a resume, preparing for an interview or managing their social media accounts so they can put their best foot forward. Wendy is sensing, learning, adapting and communicating in real time using artificial intelligence services like Natural Language Processing, Speech-To-Text, Text-To-Speech, Sentiment analysis and Computer Vision Recognition to create a more real and personalised experience that moves beyond your standard text-based help. Importantly, Wendy gives customers choice so they can chat when and where it suits them.
There has already been over 3,500 interactions with Wendy throughout the initial launch phase.