Contact Us
Whether you have a question about one of our reviews, want to flag something we may have missed, or simply need a hand finding the right information, this is the place to start. The team behind Online Casinos Australia is made up of independent researchers and reviewers focused on helping Australian players make informed decisions about online casinos — and we take reader feedback seriously.
How to Reach Us
You can get in touch with us by emailing [email protected]. We aim to respond to all enquiries within two business days. We're based in Australia and work across AEST/AEDT hours, so international readers should allow a little extra time.
Please include as much detail as possible in your message — the more context you give us, the faster we can help. If your query is about a specific casino, bonus or page on the site, letting us know which one saves us back-and-forth.
What We Can Help With
- Review queries — If you believe a rating is out of date or a detail in one of our casino write-ups has changed, let us know. We verify and update our content regularly, and reader tips are a genuine part of that process.
- Corrections and inaccuracies — If you spot something that looks wrong — a bonus figure, a payment method, a licensing detail — please flag it. We take accuracy seriously and will investigate promptly.
- General site questions — Not sure how our editorial ratings work, or wondering how we decide which casinos make the cut? We're happy to explain our methodology.
- Responsible gambling concerns — If you or someone you know needs support, we encourage you to visit our responsible gambling page, which has guidance and links to services available to Australian players.
- Partnership or media enquiries — Commercial and media-related messages are welcome at the same address. Please note that paid placement does not influence our editorial ratings or rankings.
What We're Not Able to Help With
We are an independent comparison and review site — we are not a casino operator, and we do not process deposits, withdrawals or bonuses. If you have a dispute with a specific casino, the right place to raise it is directly with that operator's customer support team or through the relevant licensing authority for that site.
We also cannot provide personalised financial or legal advice. Our content is published for informational purposes, and any decisions about gambling should be made with full awareness of the risks involved.
A Note on Our Editorial Independence
Online Casinos Australia earns revenue through affiliate partnerships. When you follow a link to a casino from this site and create an account, we may receive a commission. That commercial relationship does not determine how we rate or rank any operator — position in our comparisons reflects our independent editorial assessment, not advertising spend. You can read more about who we are and how we work on our About Us page, or review the full terms governing this site on our Terms and Conditions page.
Responsible Gambling Reminder
All casino content on this site is intended for Australian adults aged 18 and over. Online gambling carries real financial risk, and it is important to set limits and play within your means. If gambling is causing problems for you or someone close to you, free and confidential support is available through the National Gambling Helpline on 1800 858 858, or online at gamblinghelponline.org.au. Our responsible gambling page has further information on tools and resources.